top1totPrivacy Policy

This page describes what we collect when you use top1tot and how we keep that data protected. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF matches, play live blackjack or roulette, spin slots, or withdraw to DANA, e-wallet, or another payment method, we record certain information. We use that data to verify your identity, process your transactions, prevent fraud, and comply with local law.

We take data security seriously. Your personal information is encrypted in transit and stored on secure servers. We do not sell your data to marketing companies or advertisers. We share information only with payment processors (to process your withdrawals), legal authorities (when required by law), and our internal teams (to operate top1tot safely and fairly).

Read this policy carefully. If you have questions about how we handle your data, contact our support team via live chat, email, or phone. Your continued use of top1tot means you accept these practices.

What Data We Collect on top1tot

When you register for top1tot, we collect your full name, date of birth, email address, phone number, and home address. During account verification, we ask for a copy of your national ID and a recent photo of your face. These documents are required by Indonesian anti-money-laundering regulations and help us prevent underage access, fraud, and financial crime.

We also collect information about your activity on top1tot: every bet you place, every game you play, every withdrawal you request, and every login session. This includes timestamps, bet selections, odds, outcomes, stake amounts, and settlement results. We log your IP address and device type so we can detect fraudulent access and investigate security incidents.

We may also collect information from your interactions with our support team—emails, live chat transcripts, and complaint submissions. This helps us improve our service and resolve disputes fairly.

How We Use Your Data

We use your data for specific purposes:

• Account verification: We verify your identity to comply with KYC (Know Your Customer) regulations and prevent underage access and fraud.
• Transaction processing: We process your deposits and withdrawals using your personal and payment information.
• Bet settlement: We record and settle your bets according to game outcomes and market rules.
• Compliance: We monitor accounts for money laundering, sanctions evasion, and other financial crimes.
• Support: We use your contact information to respond to your questions and resolve disputes.
• Security: We analyse logs to detect fraud, prevent unauthorized access, and investigate suspicious activity.
• Service improvement: We analyse aggregate data (not linked to individual names) to improve game performance, add new markets, and enhance our platform.

We do not use your data for marketing or advertising purposes unless you have explicitly opted in to promotional emails. Even then, you can opt out at any time by clicking the unsubscribe link in any email.

Third-Party Data Processors

We share your data with trusted third parties only when necessary to operate top1tot. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment details to process deposits and withdrawals. These companies are bound by strict data-protection agreements and may not use your data for any other purpose.

We may also share data with law enforcement, financial regulators, and anti-money-laundering authorities if required by law. We do not voluntarily share your data with these entities; we respond only to legal requests accompanied by proper authority.

Our servers may be located outside Indonesia; some data may be stored in international data centres for redundancy and security. However, your data remains protected under encryption and access controls regardless of physical location. We comply with data-residency requirements applicable to our service area.

How Long We Keep Your Data

We retain your account data and transaction history for as long as your account is active. After you close your account, we retain records for at least five years to comply with financial and tax regulations. We may retain certain data longer if required by law or to defend against disputes.

You may request deletion of certain non-essential data by contacting our support team. We will honour deletion requests where permitted by law, provided the data is not needed for regulatory compliance or dispute resolution.

Your Rights Regarding Your Data on top1tot

You have the right to request corrections to inaccurate data. If your name, address, or other personal details are incorrect in our system, contact our support team with proof of the correct information. We will update your account within five business days.

You have the right to request deletion of your account and associated data, subject to regulatory and legal limitations. Contact our support team to initiate account closure. We will process your request and delete optional data, though we must retain transaction records and identity documents for regulatory compliance.

You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights. Our support team can provide contact information for the relevant authority in your jurisdiction.

Cookies and Tracking Technology

We use cookies and similar tracking technologies to improve your experience on top1tot. Cookies are small files stored on your device that allow us to remember your login session, remember your preferences, and track how you navigate our platform. These are strictly necessary for top1tot to function. Without cookies, you would need to log in every time you refresh the page.

We also use analytics cookies to understand how players use top1tot. These help us identify popular games (like Aviator, Sweet Bonanza, or Fortune Tiger), understand which payment methods are most reliable (online payment, e-wallet, mobile banking), and improve our sportsbook markets (Liga 1, Piala AFF, Champions League). Analytics data is aggregated and anonymized; we do not track individual users.

You can control cookies through your browser settings. Disabling cookies may reduce functionality on top1tot. We do not use third-party advertising cookies or trackers that follow you to other websites.

Data Transfers and International Compliance

Our servers and data centres may be located in multiple countries. When your data is transferred internationally, it remains encrypted and protected under our data-security standards. We comply with data-protection laws applicable to our service jurisdictions and do not transfer data to locations without adequate privacy safeguards.

If you are located in a jurisdiction with specific data-protection laws (such as GDPR or similar frameworks in your region), we undertake to comply with those standards regarding your data.

Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on top1tot at least 30 days before the changes take effect. Your continued use of top1tot after an update constitutes acceptance of the new policy.

If you disagree with our privacy practices, you have the right to close your account and request deletion of your data (subject to regulatory limitations). Contact our support team to initiate account closure.

Contact Us About Privacy

If you have questions about this privacy policy, how we handle your data, or how to exercise your rights, contact our support team via live chat, email, or phone. We are available 24/7 in English and Indonesian.

For formal data-protection inquiries, you may also submit a written request to our data-protection officer via email. We will respond within 15 business days.

Your privacy is important to us. We are committed to handling your data transparably and securely. By using top1tot, you trust us with your information, and we take that responsibility seriously. If at any point you feel your data is not being handled fairly, contact us immediately and we will investigate.